Job Title
Service Advisor
Reporting To
Service Manager, Aftersales Director
Main Purpose of Job
To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
To take responsibility for customers and their cars during a visit. To be the main point of contact keeping throughout the day, authorising extra work, arranging and collecting payment and organising collection.
To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and provide the sale of accessories, parts and new vehicles.
Detailed Responsibilities
2. Load the Workshop accurately using the Reservation System, providing detailed information on faults, issues, requirements and payment details.
3. Greet all customers at Reception promptly and confirm on customers service and repair requirement including:
4. Take responsibility for customer vehicles, keys and parking.
5. Monitor progress in workshops to ensure promised delivery times.
6. Using the workshop tracking system to ensure deadlines are met and customers are kept informed of progress and / or any delays
7. Notify and obtain customer, approval for additional work required
8. Check standard of cleaning of vehicles to ensure acceptable
9. Present completed vehicle to customer personally, advising of future service or repair priorities and ensuring customer satisfaction with work carried out.
10. Present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.
11. Maintain Customer Record Files and Repair Order Register on a daily basis to ensure accurate analysis of Service Department activity.
12. Maintain a customer contact system including:
13. Maintain Service Reception standard of house keeping and display.
14. Maintain and improve personal Product and Technical knowledge through Information bulletins, magazines etc, and attending training courses as agreed with the Service Manager
15. Maintain up to date knowledge of Warranty and Goodwill procedures of manufacturers and the dealership to ensure claims are processed fairly and as quickly as possible.
Limits of Authority
To apply please send your CV to recruitment@jacksons.je